Privacy Policy

1. Overview

CrystalValley Neural Institute (“CVNI”, “we”, “us”) respects your privacy. This Policy describes how we collect, use, disclose, and protect personal information when you use our websites and services.

2. Information we collect

• Account data: name, email, and credentials you provide.
• Transaction data: purchased courses and billing metadata processed by payment providers.
• Usage data: device information, pages viewed, and interactions for security and product improvement.
• Support data: messages sent through the contact form or email.

3. How we use information

• Provide services, including course access and support.
• Maintain security, prevent fraud, and enforce terms.
• Improve content and user experience through aggregated analytics (with consent).
• Communicate updates, with opt-out options in each message.

4. Legal bases

We process data to perform our contract with you, to comply with legal obligations, to pursue legitimate interests (e.g., service improvement), and with your consent where required (e.g., optional analytics).

5. Sharing

We share personal information with service providers (e.g., hosting, payment processing) under contract, and when required by law. We do not sell personal information.

6. Data retention

We retain information for as long as necessary to provide services, comply with obligations, resolve disputes, and enforce agreements.

7. Your choices

• Access, correct, or delete your data by contacting [email protected].
• Adjust cookie preferences via the cookie banner or Settings in the footer.
• Opt out of marketing communications at any time.

8. Security

We apply administrative, technical, and organizational measures appropriate to the risks, including encryption in transit and access controls.

9. International transfers

Where data is transferred across borders, we use appropriate safeguards such as standard contractual clauses.

10. Children’s privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children.